CUSTOMER SERVICE

A: We are verified Golden supplier and creditable company on Alibaba, we are focusing on the long term relationship with customers, we have worked with thousands of customers since company built 15 years ago, Including Fortune 500 companies. Customers always make highly complimentary remarks.

A: 1. Genuine products with excellent quality and competitive price. 

2. Cooperating with customers all over the world from more than 60 countries and regions, knowing the markets very well.

3. We have been specializing in flow control area for more than 15 years. Everyone can be rest assured working with us.

4. After-sale services will be highly-satisfying. Any problem and feed backs will be answered in short time.

A: For samples, the delivery time is about 2-5 days. For batch production, the lead time is about 15-60 days after receiving the deposit payment. We can provide production schedule and related photos every two weeks. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for production drawings. If our lead times do not work with your deadline, please send your requirements with your sale. In all cases we will try to accommodate our production plan to your needs.

A: warranty time: 12 months from the shipment; and we will be responsible for all the quality problems. Longer warranty period could be provided with detailed request and discussion.

A: Usually sea worthy plywood cases. We usually ship by sea. Train and air delivery are also optional.

A: We accept EXW, FOB, CIF, DAP etc. You can choose the one which is the most convenient for you.

A: Yes, we can provide you with the documentation and certificate you need, ISO9001:2000 international quality system certification, (CE)certification of the European Community, Det Norske Veritas (DNV) factory certificate, Lloyd's Register (LR) factory certificate, China Classification Society (CCS) quality system certificate and the FM/UL certification of the US, Bureau Veritas(BV), American Bureau of Shipping(ABS) etc. Of course we can also provide you the test Report; Certificate of Material Analysis; Certificate of Origin; and other export documents if required.

A: Yes, we have professional research & development team. The products can be manufactured as per your request.

A: Definitely Yes. We welcome your sample order for test and quality check. Mixed samples are acceptable.